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| =Getting Started=
| | '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]''' |
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| '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Quickstart.pdf Quickstart]''' | | '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Quickstart.pdf Quickstart]''' |
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| '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics_UserManual_20160503.pdf User Manual]''' | | '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics_UserManual_20160503.pdf User Manual]''' |
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| '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Summary]''' | | '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]''' |
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| =Telematics Hardware=
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| ===Gold Telematics Hardware===
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| *'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL'''
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| :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
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| ===Platinum Telematics Hardware===
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| *'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL'''
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| :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
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| =Troubleshooting=
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| '''Please follow the steps below to troubleshoot the connection:'''
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| ==='''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''===
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| *'''The IMEI can be found on the back of the unit:'''
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| [[File:TelematicsTroubleshootingImage2.png]]
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| [[File:TelematicsTroubleshootingImage1.png]]
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| ===2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.===
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| ===3. Assure that the unit is in an area where there is cellular coverage. ===
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| *'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal'''
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| [[File:TelematicsTroubleshootingImage3.png]]
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| ===4. Power up the unit, and check the LEDs:===
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| *'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
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| [[File:TelematicsTroubleshootingImage4.png]]
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| ===5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:===
| | '''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' |
| :'''0x19F0FF4A'''
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