|
|
| (16 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| =Downloads=
| |
| '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]''' | | '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]''' |
|
| |
|
| Line 9: |
Line 8: |
|
| |
|
| '''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' | | '''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' |
|
| |
| =Raptor Telematics Part Numbers=
| |
|
| |
| '''Gold'''
| |
| *'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL
| |
|
| |
| '''Platinum
| |
| *'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL'''
| |
|
| |
| =Troubleshooting=
| |
|
| |
| ''Please follow the steps below to troubleshoot the connection.''
| |
|
| |
| 1. Verify that the IMEI on the back of the unit matches the portal configuration:
| |
|
| |
| *'''The IMEI can be found on the back of the unit:'''
| |
|
| |
| [[File:TelematicsTroubleshootingImage2.png]]
| |
| [[File:TelematicsTroubleshootingImage1.png]]
| |
|
| |
| 2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.<br>
| |
| 3. Assure that the unit is in an area where there is cellular coverage.
| |
| *'''The coverage map(s) can be found [http://www.aeris.com/technology/aerconnect/coverage-map/#modal here]'''.
| |
|
| |
| [[File:TelematicsTroubleshootingImage3.png]]
| |
|
| |
| 4. Power up the unit and check the LEDs.
| |
| *'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
| |
|
| |
| [[File:TelematicsTroubleshootingImage4.png]]
| |
|
| |
| 5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
| |
| :'''0x19F0FF4A'''
| |