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| =Downloads=
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| '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]''' | | '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]''' |
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| '''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' | | '''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' |
| <!--
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| =Raptor Telematics Packages Part Numbers=
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| '''Gold Package'''
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| :'''ASM-TCM-G01-USA
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| :'''ASM-TCM-G01-GLOBAL'''
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| '''Platinum Package'''
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| :'''ASM-TCM-P01-USA
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| :'''ASM-TCM-P01-GLOBAL'''
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| -->
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| =Troubleshooting=
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| ''Please follow the steps below to troubleshoot the connection.''
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| 1. Verify that the IMEI on the back of the unit matches the portal configuration:
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| *'''The IMEI can be found on the back of the unit:'''
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| [[File:TelematicsTroubleshootingImage2.png]]
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| [[File:TelematicsTroubleshootingImage1.png]]
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| 2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.<br>
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| 3. Assure network connection.<br>
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| 4. Power up the unit and check the LEDs.
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| *'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
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| [[File:TelematicsTroubleshootingImage4.png]]
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| 5. Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
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| :'''0x19F0FF4A'''
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