Raptor Licensing: Difference between revisions

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(Revised instructions for node-locked licenses; added instructions for requesting new dongle license, updating, and importing from file; Added list of license-supported products and info on maintenance)
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==Requesting a Node Locked License==
==License Types==


1.       Create an account at software.neweagle.net
We offer two types of licenses for products of the Raptor Platform -- dongle and node-locked. Dongle licenses are configured for you on a portable USB device and sent via mail.
Choose this type if you want different people to use the software at different times, as it's easy to just transfer the dongle from one computer to another.


2.       Notify New Eagle Support (support@neweagle.net) to be added to a software product
Node-locked licenses, on the other hand, are stored on the computer you request it with. This makes acquiring it much easier, and there's less hardware to keep track of.  However, it's
harder (but not impossible) to transfer this license between computers.  Choose this type if you plan on having one computer with the ability to use the software with this license.


3.      Login to software.neweagle.net
==Requesting a New Dongle License==


4.      Select the product you want to download (top right corner)
If you purchase a product with a dongle license, the license will be configured and then mailed to you, ready to use.


5.       Click the download button to navigate to download page
<!-- software.neweagle.net downloads page img here? -->


6.      Download the latest release of the software
==Requesting a New Node-Locked License==


7.       Install the software
If you purchase a product with a node-locked license, you will need to download it and acquire the license to use it. To do this:


8.       Run Start-> New Eagle -> New Eagle License Viewer
#  If you haven't already done so, create an account at http://software.neweagle.net.
#  Notify New Eagle Support (support@neweagle.net) to be added to a software product.  You will receive an email once this is done.
#  Login to software.neweagle.net.
#  Select the product you want to download (top right corner), and then click the Downloads button to navigate to the download page.
#  Download and install the latest release of the software.
#  Run Start -> New Eagle -> New Eagle License Viewer.  The license viewer comes with the downloaded software app if you didn't have it previously.
#  Click the gears in the bottom left corner and then 'New License'.
#  Fill out the form with your Name and Email address, then click 'Submit' to submit your request.  You will receive another email when your license has been issued.
#  When your license is ready, go back to the License Viewer and click 'Update License Online'.
#  Your license is now up-to-date and your product enabled for use.


9.      Click Request License
<!-- license viewer new license img here -->


10.  Enter Name and Email Address, Hit Send.
==Updating a License==


11.  Wait for New Eagle to issue license.  An e-mail will be sent to let you know
If your license receives an update of any kind, you will receive an email notifying you.  To apply this update:


12.   Run Start-> New Eagle -> New Eagle License Viewer
#  Make sure you are connected to the internet.
#  Run Start -> New Eagle -> New Eagle License Viewer.
#  Click 'Update License Online' and wait.  Upon finishing, your license will be up-to-date.


13.   Click ‘Update License Online’
Note:  This process is the same for both dongle and node-locked licenses.


==Transfer (Rehost) A Node-Locked License==
==Import a License from a File==


If you have a node-locked (dongle-free) license, you may deactivate the license on one machine and transfer it to another on your own. This is a process we call 'rehosting'. Both machines should be within your same company or organization. It is not possible to transfer license to another company or organization.  
If you encounter problems with receiving license updates (firewall blocking them, etc.), there is an option to import a license from a file.
 
#  Notify New Eagle support (support@neweagle.net) that your license isn't updating properly.  You will receive an email containing a .lic file.
#  Run Start -> New Eagle -> New Eagle License Viewer.
#  Click the gears in the bottom left corner and then 'Import License'.
#  Locate and open the .lic file in the file explorer window.
<!-- Idk what happens next -->
 
Note:  This process is the same for both dongle and node-locked licenses.
 
==Transfer (Rehost) a Node-Locked License==
 
If you have a node-locked (dongle-free) license, you may deactivate the license on one machine and transfer it to another on your own. This is a process we call 'rehosting'. Both  
machines should be within your same company or organization. It is not possible to transfer license to another company or organization.


You will need to be connected to the internet for this process.
You will need to be connected to the internet for this process.


1. Run Start-> New Eagle -> New Eagle License Viewer
#  Run Start -> New Eagle -> New Eagle License Viewer.
#  Click the Gear icon.
#  Click Rehost, follow the directions, copy down your 8 digit code.
#  On the new machine open the New Eagle License Viewer
#  Click the Gear icon.
#  Click the 'Complete Rehost' button, enter your name and the 8 digit code from step #3.


2. Click the Gear icon.
[[image:license_rehost.png|500px]]


3. Click Rehost, follow the directions, copy down your 8 digit code.
==List of Compatible Products==


4. On the new machine open the New Eagle License Viewer
The following is a list of software products that can be hosted in the standard New Eagle License:


5. Click the Gear icon.
*  New Eagle Datalog Conversion Tool
*  MotoHawk J1939 Toolbox
*  Raptor-CAL
*  New Eagle Network Toolbox
*  New Eagle Automated Testing Tool
*  Owl
*  Raptor-CAN
*  Raptor Basic Service Tool
*  Raptor


6. Click the 'Complete Rehost' button, enter your name and the 8 digit code from step #3.
==Product Maintenance==


[[image:license_rehost.png|500px]]
When you purchase a product, you get the first year of software maintenance with it.  Purchasing a software maintenance package adds the next two releases to your license.  Keeping
software maintenance current allows access to updates as they become available.  


=FAQ=
=FAQ=
For a list of common questions and answers about Raptor-Dev, see our FAQ page [[Raptor-Dev-FAQ | here]]
For a list of common questions and answers about Raptor-Dev, see our FAQ page [[Raptor-Dev-FAQ | here]]

Revision as of 20:46, 9 May 2016

License Types

We offer two types of licenses for products of the Raptor Platform -- dongle and node-locked. Dongle licenses are configured for you on a portable USB device and sent via mail. Choose this type if you want different people to use the software at different times, as it's easy to just transfer the dongle from one computer to another.

Node-locked licenses, on the other hand, are stored on the computer you request it with. This makes acquiring it much easier, and there's less hardware to keep track of. However, it's harder (but not impossible) to transfer this license between computers. Choose this type if you plan on having one computer with the ability to use the software with this license.

Requesting a New Dongle License

If you purchase a product with a dongle license, the license will be configured and then mailed to you, ready to use.


Requesting a New Node-Locked License

If you purchase a product with a node-locked license, you will need to download it and acquire the license to use it. To do this:

  1. If you haven't already done so, create an account at http://software.neweagle.net.
  2. Notify New Eagle Support (support@neweagle.net) to be added to a software product. You will receive an email once this is done.
  3. Login to software.neweagle.net.
  4. Select the product you want to download (top right corner), and then click the Downloads button to navigate to the download page.
  5. Download and install the latest release of the software.
  6. Run Start -> New Eagle -> New Eagle License Viewer. The license viewer comes with the downloaded software app if you didn't have it previously.
  7. Click the gears in the bottom left corner and then 'New License'.
  8. Fill out the form with your Name and Email address, then click 'Submit' to submit your request. You will receive another email when your license has been issued.
  9. When your license is ready, go back to the License Viewer and click 'Update License Online'.
  10. Your license is now up-to-date and your product enabled for use.


Updating a License

If your license receives an update of any kind, you will receive an email notifying you. To apply this update:

  1. Make sure you are connected to the internet.
  2. Run Start -> New Eagle -> New Eagle License Viewer.
  3. Click 'Update License Online' and wait. Upon finishing, your license will be up-to-date.

Note: This process is the same for both dongle and node-locked licenses.

Import a License from a File

If you encounter problems with receiving license updates (firewall blocking them, etc.), there is an option to import a license from a file.

  1. Notify New Eagle support (support@neweagle.net) that your license isn't updating properly. You will receive an email containing a .lic file.
  2. Run Start -> New Eagle -> New Eagle License Viewer.
  3. Click the gears in the bottom left corner and then 'Import License'.
  4. Locate and open the .lic file in the file explorer window.

Note: This process is the same for both dongle and node-locked licenses.

Transfer (Rehost) a Node-Locked License

If you have a node-locked (dongle-free) license, you may deactivate the license on one machine and transfer it to another on your own. This is a process we call 'rehosting'. Both machines should be within your same company or organization. It is not possible to transfer license to another company or organization.

You will need to be connected to the internet for this process.

  1. Run Start -> New Eagle -> New Eagle License Viewer.
  2. Click the Gear icon.
  3. Click Rehost, follow the directions, copy down your 8 digit code.
  4. On the new machine open the New Eagle License Viewer
  5. Click the Gear icon.
  6. Click the 'Complete Rehost' button, enter your name and the 8 digit code from step #3.

List of Compatible Products

The following is a list of software products that can be hosted in the standard New Eagle License:

  • New Eagle Datalog Conversion Tool
  • MotoHawk J1939 Toolbox
  • Raptor-CAL
  • New Eagle Network Toolbox
  • New Eagle Automated Testing Tool
  • Owl
  • Raptor-CAN
  • Raptor Basic Service Tool
  • Raptor

Product Maintenance

When you purchase a product, you get the first year of software maintenance with it. Purchasing a software maintenance package adds the next two releases to your license. Keeping software maintenance current allows access to updates as they become available.

FAQ

For a list of common questions and answers about Raptor-Dev, see our FAQ page here

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