Raptor Telematics Downloads: Difference between revisions
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=Telematics Hardware= | =Telematics Hardware= | ||
==Gold Telematics Hardware== | |||
*'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL''' | *'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL''' | ||
:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | ||
==Platinum Telematics Hardware== | |||
*'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL''' | *'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL''' | ||
:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | ||
=Troubleshooting= | ==Troubleshooting== | ||
'''Please follow the steps below to troubleshoot the connection:''' | '''Please follow the steps below to troubleshoot the connection:''' | ||
Revision as of 14:07, 3 November 2017
Getting Started
Telematics Hardware
Gold Telematics Hardware
- ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL
Platinum Telematics Hardware
- ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL
Troubleshooting
Please follow the steps below to troubleshoot the connection:
1. Verify that the IMEI on the back of the unit matches the portal configuration:
- The IMEI can be found on the back of the unit:
2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.
3. Assure that the unit is in an area where there is cellular coverage.
- The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal
4. Power up the unit, and check the LEDs:
- We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.
5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
- 0x19F0FF4A