Revision as of 17:10, 9 March 2022

Getting Started

Overview

Quickstart

User Manual

Installation Guide

Telematics Packages

Gold Telematics Package

ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL

Datasheet

Platinum Telematics Package

ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL

Datasheet

Troubleshooting

Please follow the steps below to troubleshoot the connection:

1. Verify that the IMEI on the back of the unit matches the portal configuration:

The IMEI can be found on the back of the unit:

2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky. 3. Assure that the unit is in an area where there is cellular coverage.

The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal

4. Power up the unit, and check the LEDs:

We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.

5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:

0x19F0FF4A

@@ Line 8: / Line 8: @@
 '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]'''
-=Telematics Hardware=
+=Telematics Packages=
-==Gold Telematics Hardware==
+==Gold Telematics Package==
 *'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL'''
 :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
-==Platinum Telematics Hardware==
+==Platinum Telematics Package==
 *'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL'''
 :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''

Raptor Telematics Downloads: Difference between revisions