Raptor Telematics Downloads: Difference between revisions

From NewEagleWiki
Jump to navigation Jump to search
Line 21: Line 21:
'''Please follow the steps below to troubleshoot the connection:'''
'''Please follow the steps below to troubleshoot the connection:'''


'''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''
1. Verify that the IMEI on the back of the unit matches the portal configuration:
   
   
*'''The IMEI can be found on the back of the unit:'''
*'''The IMEI can be found on the back of the unit:'''
Line 28: Line 28:
  [[File:TelematicsTroubleshootingImage1.png]]
  [[File:TelematicsTroubleshootingImage1.png]]


'''2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.'''
2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.
'''3. Assure that the unit is in an area where there is cellular coverage. '''
3. Assure that the unit is in an area where there is cellular coverage.  
*'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal'''
*'''The coverage map(s) can be found [http://www.aeris.com/technology/aerconnect/coverage-map/#modal here]'''.


  [[File:TelematicsTroubleshootingImage3.png]]
  [[File:TelematicsTroubleshootingImage3.png]]


'''4. Power up the unit, and check the LEDs:'''
4. Power up the unit, and check the LEDs.
*'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
*'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''


  [[File:TelematicsTroubleshootingImage4.png]]
  [[File:TelematicsTroubleshootingImage4.png]]


'''5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:'''
5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
:'''0x19F0FF4A'''
:'''0x19F0FF4A'''

Revision as of 19:05, 27 January 2023

Downloads

Overview

Quickstart

User Manual

Installation Guide

Telematics Packages

Gold Telematics Package

  • ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL
Datasheet

Platinum Telematics Package

  • ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL
Datasheet

Troubleshooting

Please follow the steps below to troubleshoot the connection:

1. Verify that the IMEI on the back of the unit matches the portal configuration:

  • The IMEI can be found on the back of the unit:

2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky. 3. Assure that the unit is in an area where there is cellular coverage.

  • The coverage map(s) can be found here.

4. Power up the unit, and check the LEDs.

  • We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.

5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:

0x19F0FF4A
Retrieved from "https://wiki.neweagle.net//index.php?title=Raptor_Telematics_Downloads&oldid=30169"