Raptor Telematics Downloads: Difference between revisions
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'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]''' | '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]''' | ||
'''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' | |||
*'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL | =Raptor Telematics Part Numbers= | ||
'''Gold''' | |||
*'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL | |||
'''Platinum | |||
*'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL''' | |||
=Troubleshooting= | =Troubleshooting= | ||
Revision as of 20:57, 27 January 2023
Downloads
Raptor Telematics Part Numbers
Gold
- ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL
Platinum
- ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL
Troubleshooting
Please follow the steps below to troubleshoot the connection.
1. Verify that the IMEI on the back of the unit matches the portal configuration:
- The IMEI can be found on the back of the unit:
2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.
3. Assure that the unit is in an area where there is cellular coverage.
- The coverage map(s) can be found here.
4. Power up the unit and check the LEDs.
- We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.
5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
- 0x19F0FF4A