Raptor Telematics Downloads: Difference between revisions
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'''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' | '''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]''' | ||
=Raptor Telematics Packages Part Numbers= | <!--=Raptor Telematics Packages Part Numbers= | ||
'''Gold Package''' | '''Gold Package''' | ||
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:'''ASM-TCM-P01-USA | :'''ASM-TCM-P01-USA | ||
:'''ASM-TCM-P01-GLOBAL''' | :'''ASM-TCM-P01-GLOBAL''' | ||
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=Troubleshooting= | =Troubleshooting= | ||
Revision as of 19:52, 9 March 2023
Downloads
Troubleshooting
Please follow the steps below to troubleshoot the connection.
1. Verify that the IMEI on the back of the unit matches the portal configuration:
- The IMEI can be found on the back of the unit:
2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.
3. Assure network connection.
4. Power up the unit and check the LEDs.
- We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.
5. Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
- 0x19F0FF4A