Raptor Licensing

License Types

We offer two types of licenses for products of the Raptor Platform — dongle and node-locked. Dongle licenses are configured for you on a portable USB device and sent via mail. Choose this type if you want different people to use the software at different times, as it's easy to just transfer the dongle from one computer to another.

Node-locked licenses, on the other hand, are stored on the computer you request it with. This makes acquiring it much easier, and there's less hardware to keep track of. However, it's harder (though not impossible) to transfer this license between computers. Choose this type if you plan on having one computer with the ability to use the software with this license.

Requesting a New Dongle License

If you purchase a product with a dongle license, the license will be configured and then mailed to you, ready to use.

Requesting a New Node-Locked License

If you purchase a product with a node-locked license, you will need to download it and acquire the license to use it. To do this:

1. If you haven't already done so, create an account at software.neweagle.net.

2. Notify New Eagle Support (support@neweagle.net) to be added to a software product. You will receive an email once this is done.

3. Login to software.neweagle.net.

4. Select the product you want to download (top right corner), and then click the Downloads button to navigate to the download page.

5. Download and install the latest release of the software.

6. Run Start -> New Eagle -> New Eagle License Viewer. The license viewer comes with the downloaded software app if you didn't have it previously.

a. Click the 'Request License' option in the bottom of the screen.

b. Fill out the form with your Name and Email address, then click 'Submit' to submit your request. You will receive another email when your license has been issued.

7. When your license is ready, go back to the License Viewer and click 'Update License Online'.

8. Your license is now up-to-date, and your product is enabled for use.

Updating a License

If your license receives an update of any kind, you will receive an email notifying you. To apply this update:

1. Make sure you are connected to the internet.
2. Run Start -> New Eagle -> New Eagle License Viewer.
3. Click 'Update License Online' and wait. Upon finishing, your license will be up-to-date.

Note: This process is the same for both dongle and node-locked licenses.

Import a License from a File

If you encounter problems with receiving license updates (firewall blocking them, etc.), there is an option to import a license from a file.

1. Notify New Eagle support (support@neweagle.net) that your license isn't updating properly. You will receive an email containing a *.lic file.
2. Run Start -> New Eagle -> New Eagle License Viewer.
3. Click the gears in the bottom left corner and then 'Import License'.
4. Locate and open the *.lic file in the file explorer window.

Note: This process is the same for both dongle and node-locked licenses.

Transfer (Rehost) a Node-Locked License

If you have a node-locked (dongle-free) license. You will need to contact New Eagle Support in order to transfer your license to a new machine. Your license will also need to be under an active software maintenance agreement.

List of Compatible Products

The following is a list of software products that can be hosted in the standard New Eagle License:

• New Eagle Data Log Conversion Tool
• MotoHawk J1939 Toolbox
• Raptor-CAL
• New Eagle Network Toolbox
• Raptor-Test
• Raptor-CAN
• Raptor-Service
• Raptor-Dev

Product Maintenance and Support Policy

Click here to see our Maintenance and Support policy for Raptor products.

Frequently Asked Questions (FAQ)

For a list of common questions and answers about Raptor-Dev, see our FAQ page here.