Raptor-Cal-FAQ

New Eagle > Products Wiki > Raptor Platform > Raptor-Cal > Raptor-Cal FAQ

What is Raptor-Cal?

Raptor-Cal tool is an intuitive, easy-to-use, yet powerful calibration tool. Raptor-Cal can be used to program and calibrate ECUs as well as create displays and datalog model signals. Check out our Raptor-Cal one-page product summary.

Does Raptor-Cal work with any USB to CAN hardware?

Raptor-Cal works with any Kvaser or RP1210 USB to CAN hardware.

Where can I download Raptor-Cal?

If you have already purchased a software license, you can download the latest release or of the Raptor-Cal software at software.neweagle.net.

How do I use Raptor-Cal?

For instructions on getting started, please click here

Please read the Raptor-Cal User Guide for detailed instructions on download, installing, and using Raptor-Cal.

How to I recover a bricked module?

There are two slightly difference procedures depending on the type of module you are trying to recover:

Raptor Module Recovery

Connect and power on the Raptor Module as normal. Open Raptor-Cal and follow the steps below:

• Select the correct CAN channel, for recovery this is typically 250kbps. Check the Raptor Hardware Wiki page for more information
• Click the Flash button, the flash window will pop-up and say 'No Modules'
• Select the Recover option in the bottom of the Flash window
• Select your module type, if it is not listed press Other
• Select your .RPG to flash onto the module
• Success! You have recovered the module. Note: if the module fails to recover the software package may be to blame

MotoHawk Module Recovery

Note: MotoHawk Modules require a boot harness or a boot key to recover. For more information Click Here

• Select the correct CAN channel, for recovery this is typically 250kbps
• Navigate to the settings menu in File > Settings > MotoHawk
• Check that the Scan City ID field includes the default city ID of the module
• Plug in and connect the module but keep the keyswitch power off
• Navigate the home page of Raptor-Cal and press Flash
• Select the Recover option in the bottom of the Flash window
• A menu will pop up with different module types, select MotoHawk
• Select your .RPG file
• Now Raptor-Cal will perform a 30 second scan for the module, Turn keyswitch power on now
• Success! Your module will now be flashed with the selected .RPG file. Note: if the module fails to recover the software package may be to blame

S12 Module Recovery Procedure

The S12 family of MotoHawk modules have a slightly different recovery process when using Raptor-Cal. Follow the provided steps below:

• Navigate to the settings menu in File > Settings > MotoHawk
• Set the Raptor-Cal City ID to 2

Next, follow all the steps in the MotoHawk Recovery Section above

Windows Firewall Settings

In the event Raptor-Cal or the New Eagle License Viewer responds with an "HTTP Request Failure", Windows Firewall settings may need to be adjusted.

• Windows 7 / 10
  • Two rules must be configured for Raptor-Cal
    • Inbound
      • Raptor-Cal (In)
    • Outbound
      • Raptor-Cal (Out)

• • Two rules must be configured for New Eagle License Viewer
    • Inbound
      • New Eagle License Viewer (In)
    • Outbound
      • New Eagle License Viewer (Out)

The setup is common for each rule, aside from the Program Path and Rule name:

• Rule Type: Program
• Program:
  • Raptor-Cal: %ProgramFiles% (x86)\NewEagle\Raptor-Cal\Raptor-Cal.exe
  • New Eagle License Viewer: %ProgramFiles% (x86)\NewEagle\Licensing\NewEagle.LicenseViewer.exe
  • Action: Allow the conenction
  • Profile: Select Domain, Private and Public
  • Name:
  • Raptor-Cal:
    • Inbound Rule: Raptor-Cal (In)
    • Outbound Rule: Raptor-Cal (Out)
  • New Eagle License Viewer:
    • Inbound Rule: New Eagle License Viewer (In)
    • Outbound Rule: New Eagle License Viewer (Out)

Debugging and Troubleshooting

When debugging using the Raptor Suite having a CAN trace is often extremely useful for our Support team.

A CAN Trace is simply a log file of CAN data. Below you can find a list of instructions to get a complete CAN trace to send to us.

CAN Trace Instructions:

• Download Kvaser CANking, a free CAN monitoring software
• Open CANking and navgiate to the logging feature
  • Located: View (1) > Log to File (2)

• Next, make sure CANking is configured to read CAN data from your hardware configuration
• Navigate to Bus Parameters (3) and select your CAN Channel and Bus Speed (4)

• Start a CAN log by pressing Start in the Log to File Window (5)
• This will prompt you to choose and save a file location

• Simulate the issue you are having - typically connecting to or flashing an ECU
• Once you have ran into your issue, stop the CAN log and locate the CAN log file
• Send us the CAN log file with a description of the issue you are having to support@neweagle.net