New Eagle > Products Wiki > Support Policy

MotoHawk Support

MotoHawk is a production software development environment, useful for prototyping or production. It is intended to be used by an experienced engineer in mechatronics, controls and embedded engineering. As such, the purchase of training and applications engineering is encouraged to use the tool.
New purchases and maintenance purchases (licenses under maintenance) have the ability to submit problems and make feature requests of the product (defined as "standard support"), but are not entitled to applications consulting which is defined as extensive installation support, general troubleshooting, and general usage of Mathworks, MotoHawk, embedded hardware and software issues. These items are provided in applications support contracts that are sold via monthly retainers, time and material consulting, or via a production supply agreement for modules.
Current MotoHawk customers are entitled to the ability to download additional documentation, participating on forums for trouble shooting and applications support, and the wiki.
MotoHawk customers are encouraged to attend a training class from New Eagle or a qualfied partner, or use the consulting contract as a means to gain experience with the product. For information on the training course, visit MotoHawk Training
MotoHawk users are encouraged to participate in or watch the webinars that are open for training and learning of the product.

Maintenance-and-Support-Policy