Raptor Telematics Downloads: Difference between revisions

From NewEagleWiki
Jump to navigation Jump to search
No edit summary
No edit summary
 
(32 intermediate revisions by 3 users not shown)
Line 1: Line 1:
=Getting Started=
'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]'''
 
'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Quickstart.pdf Quickstart]'''
'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Quickstart.pdf Quickstart]'''


'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics_UserManual_20160503.pdf User Manual]'''
'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics_UserManual_20160503.pdf User Manual]'''


'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Summary]'''
'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]'''
 
 
=Telematics Hardware=
==Gold Telematics Hardware==
*'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL'''
:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
 
==Platinum Telematics Hardware==
*'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL'''
:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
 
 
=='''Troubleshooting'''==
 
'''Please follow the steps below to troubleshoot the connection:'''
 
'''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''
*'''The IMEI can be found on the back of the unit:'''
 
[[File:TelematicsTroubleshootingImage2.png]]
[[File:TelematicsTroubleshootingImage1.png]]
 
'''2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.'''
'''3. Assure that the unit is in an area where there is cellular coverage. '''
*'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal'''
 
[[File:TelematicsTroubleshootingImage3.png]]
 
'''4. Power up the unit, and check the LEDs:'''
*'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
 
[[File:TelematicsTroubleshootingImage4.png]]


'''5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:'''
'''[https://wiki.neweagle.net/ProductDocumentation/Telematics/C4MAX_datasheet.pdf C4 Max Datasheet]'''
:'''0x19F0FF4A'''

Latest revision as of 15:43, 10 March 2023