Raptor-Service-FAQ: Difference between revisions

Latest revision as of 14:26, 6 March 2023

New Eagle > Products Wiki > Raptor Platform > Raptor-Service > Raptor-Service FAQ

What is Raptor-Service?

New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. Check out our Raptor-Service one-page product summary.

Does Raptor-Service work with USB to CAN hardware?

Raptor-Service works with any Kvaser or RP1210 USB to CAN hardware.

Where can I download Raptor-Service?

If you have already purchased a software license, you can download the latest release of the Raptor-Service software at software.neweagle.net.

How do I use Raptor-Service?

Please read the Raptor-Service User Guide for detailed instructions on download, installing and using Raptor-Service.

Why Raptor-Service over MotoService?

Intended for viewing and updating software, New Eagle’s Raptor-Service tool provides a more user-friendly, customizable alternative to MotoHawk’s MotoService tool. With Raptor-Service, users experience a simplified application that flashes updates and troubleshoots issues. Whereas Moto-Service requires two different software applications to perform these tasks, Raptor-Service performs the same key tasks in one convenient application. Notable features include customization, the option for a node-locked license and compatibility with Raptor ECUs, MotoHawk ECUs and any ECU that uses XCP protocol. Further, simplify your setup with integrated baud and ID scanning.

Raptor-Service is part of New Eagle’s Raptor platform designed to guide businesses from concept to production.

Top Seven Reasons to choose Raptor-Service over MotoService

User-Friendly: Raptor-Service has a more modern, clean look and feel that is familiar to both developers and servicers, making tool training easier and faster. Reduces the number of steps to complete common tasks.
Simplified: Raptor-Service only requires one software package instead of the two used by MotoService.
Customizable: Raptor-Service’s functionality levels can be set to the servicer’s needs. It can be set to function only as a viewer or an updater.
Dependable: Raptor-Service’s integrated scan feature with a dependable speed of 5 ms means no need to remember your module settings.
Options: Raptor-Service includes the option to use a node locked license instead of the USB dongle, meaning one less thing to worry about damaging or losing.
Development: Raptor-Service is still being actively developed while MotoService is no longer being improved upon.
Versatile: Raptor-Service works with Raptor Modules, MotoTron modules and any ECUs that communicate with the XCP protocol, providing an alternative to vendor-supplied tools that can be quite expensive.

@@ Line 2: / Line 2: @@
 {{Navigation}} [[Raptor-Platform | Raptor Platform]] > [[Raptor-Service]] > '''Raptor-Service FAQ'''
 ===What is Raptor-Service?===
-New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities.
+New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. Check out our [https://wiki.neweagle.net/ProductDocumentation/Raptor/Raptor-Service/Raptor-Service_MarketingSheet.pdf Raptor-Service one-page product summary].
-===Does Raptor-Service work with any USB to CAN hardware?===
+===Does Raptor-Service work with USB to CAN hardware?===
-Raptor-Service has only been tested with Kvaser USB to CAN devices, but may work with other devices.
+Raptor-Service works with any Kvaser or RP1210 USB to CAN hardware.
 ===Where can I download Raptor-Service?===
-If you have already purchased a software license, you can download the latest release or of the Raptor-Service software at [http://software.neweagle.net/issues/plugin.php?page=Artifacts/index software.neweagle.net].
+If you have already purchased a software license, you can download the latest release of the Raptor-Service software at [http://software.neweagle.net/issues/plugin.php?page=Artifacts/index software.neweagle.net].
 ===How do I use Raptor-Service?===
-Please read the ''' Raptor-Cal/Raptor-Service User Guide''' for detailed instructions on download, installing, and using Raptor-Cal. You can also watch a brief '''3 minute video on YouTube here'''.
+Please read the '''[[Raptor-Service_Downloads|Raptor-Service User Guide]]''' for detailed instructions on download, installing and using Raptor-Service.
+===Why Raptor-Service over MotoService? ===
+Intended for viewing and updating software, New Eagle’s Raptor-Service tool provides a more user-friendly, customizable alternative to MotoHawk’s MotoService tool. With Raptor-Service, users experience a simplified application that flashes updates and troubleshoots issues. Whereas Moto-Service requires two different software applications to perform these tasks, Raptor-Service performs the same key tasks in one convenient application. Notable features include customization, the option for a node-locked license and compatibility with Raptor ECUs, MotoHawk ECUs and any ECU that uses XCP protocol. Further, simplify your setup with integrated baud and ID scanning.
+Raptor-Service is part of New Eagle’s Raptor platform designed to guide businesses from concept to production.
+====Top Seven Reasons to choose Raptor-Service over MotoService ====
+#'''User-Friendly:''' Raptor-Service has a more modern, clean look and feel that is familiar to both developers and servicers, making tool training easier and faster. Reduces the number of steps to complete common tasks.
+#'''Simplified:''' Raptor-Service only requires one software package instead of the two used by MotoService.
+#'''Customizable:''' Raptor-Service’s functionality levels can be set to the servicer’s needs. It can be set to function only as a viewer or an updater.
+#'''Dependable:''' Raptor-Service’s integrated scan feature with a dependable speed of 5 ms means no need to remember your module settings.
+#'''Options:''' Raptor-Service includes the option to use a node locked license instead of the USB dongle, meaning one less thing to worry about damaging or losing.
+#'''Development:''' Raptor-Service is still being actively developed while MotoService is no longer being improved upon.
+#'''Versatile:''' Raptor-Service works with Raptor Modules, MotoTron modules and any ECUs that communicate with the XCP protocol, providing an alternative to vendor-supplied tools that can be quite expensive.