Raptor-Service-FAQ: Difference between revisions
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{{Navigation}} [[Raptor-Platform | Raptor Platform]] > [[Raptor-Service]] > '''Raptor-Service FAQ''' | {{Navigation}} [[Raptor-Platform | Raptor Platform]] > [[Raptor-Service]] > '''Raptor-Service FAQ''' | ||
===What is Raptor-Service?=== | ===What is Raptor-Service?=== | ||
New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. Check out our [ | New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. Check out our [https://wiki.neweagle.net/ProductDocumentation/Raptor/Raptor-Service/Raptor-Service_MarketingSheet.pdf Raptor-Service one-page product summary]. | ||
===Does Raptor-Service work with | ===Does Raptor-Service work with USB to CAN hardware?=== | ||
Raptor-Service works with any Kvaser or RP1210 USB to CAN hardware. | Raptor-Service works with any Kvaser or RP1210 USB to CAN hardware. | ||
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===How do I use Raptor-Service?=== | ===How do I use Raptor-Service?=== | ||
Please read the '''[ | Please read the '''[[Raptor-Service_Downloads|Raptor-Service User Guide]]''' for detailed instructions on download, installing and using Raptor-Service. | ||
===Why Raptor-Service over MotoService? === | |||
Intended for viewing and updating software, New Eagle’s Raptor-Service tool provides a more user-friendly, customizable alternative to MotoHawk’s MotoService tool. With Raptor-Service, users experience a simplified application that flashes updates and troubleshoots issues. Whereas Moto-Service requires two different software applications to perform these tasks, Raptor-Service performs the same key tasks in one convenient application. Notable features include customization, the option for a node-locked license and compatibility with Raptor ECUs, MotoHawk ECUs and any ECU that uses XCP protocol. Further, simplify your setup with integrated baud and ID scanning. | |||
Raptor-Service is part of New Eagle’s Raptor platform designed to guide businesses from concept to production. | |||
====Top Seven Reasons to choose Raptor-Service over MotoService ==== | |||
#'''User-Friendly:''' Raptor-Service has a more modern, clean look and feel that is familiar to both developers and servicers, making tool training easier and faster. Reduces the number of steps to complete common tasks. | |||
#'''Simplified:''' Raptor-Service only requires one software package instead of the two used by MotoService. | |||
#'''Customizable:''' Raptor-Service’s functionality levels can be set to the servicer’s needs. It can be set to function only as a viewer or an updater. | |||
#'''Dependable:''' Raptor-Service’s integrated scan feature with a dependable speed of 5 ms means no need to remember your module settings. | |||
#'''Options:''' Raptor-Service includes the option to use a node locked license instead of the USB dongle, meaning one less thing to worry about damaging or losing. | |||
#'''Development:''' Raptor-Service is still being actively developed while MotoService is no longer being improved upon. | |||
#'''Versatile:''' Raptor-Service works with Raptor Modules, MotoTron modules and any ECUs that communicate with the XCP protocol, providing an alternative to vendor-supplied tools that can be quite expensive. | |||
Latest revision as of 14:26, 6 March 2023
New Eagle > Products Wiki > Raptor Platform > Raptor-Service > Raptor-Service FAQ
What is Raptor-Service?
New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. Check out our Raptor-Service one-page product summary.
Does Raptor-Service work with USB to CAN hardware?
Raptor-Service works with any Kvaser or RP1210 USB to CAN hardware.
Where can I download Raptor-Service?
If you have already purchased a software license, you can download the latest release of the Raptor-Service software at software.neweagle.net.
How do I use Raptor-Service?
Please read the Raptor-Service User Guide for detailed instructions on download, installing and using Raptor-Service.
Why Raptor-Service over MotoService?
Intended for viewing and updating software, New Eagle’s Raptor-Service tool provides a more user-friendly, customizable alternative to MotoHawk’s MotoService tool. With Raptor-Service, users experience a simplified application that flashes updates and troubleshoots issues. Whereas Moto-Service requires two different software applications to perform these tasks, Raptor-Service performs the same key tasks in one convenient application. Notable features include customization, the option for a node-locked license and compatibility with Raptor ECUs, MotoHawk ECUs and any ECU that uses XCP protocol. Further, simplify your setup with integrated baud and ID scanning.
Raptor-Service is part of New Eagle’s Raptor platform designed to guide businesses from concept to production.
Top Seven Reasons to choose Raptor-Service over MotoService
- User-Friendly: Raptor-Service has a more modern, clean look and feel that is familiar to both developers and servicers, making tool training easier and faster. Reduces the number of steps to complete common tasks.
- Simplified: Raptor-Service only requires one software package instead of the two used by MotoService.
- Customizable: Raptor-Service’s functionality levels can be set to the servicer’s needs. It can be set to function only as a viewer or an updater.
- Dependable: Raptor-Service’s integrated scan feature with a dependable speed of 5 ms means no need to remember your module settings.
- Options: Raptor-Service includes the option to use a node locked license instead of the USB dongle, meaning one less thing to worry about damaging or losing.
- Development: Raptor-Service is still being actively developed while MotoService is no longer being improved upon.
- Versatile: Raptor-Service works with Raptor Modules, MotoTron modules and any ECUs that communicate with the XCP protocol, providing an alternative to vendor-supplied tools that can be quite expensive.