Raptor-Service: Difference between revisions
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If you have already purchased a software license, you can download the latest release of the Raptor-Service software at [http://software.neweagle.net/issues/plugin.php?page=Artifacts/index software.neweagle.net]. | If you have already purchased a software license, you can download the latest release of the Raptor-Service software at [http://software.neweagle.net/issues/plugin.php?page=Artifacts/index software.neweagle.net]. | ||
Revision as of 15:46, 31 May 2017
New Eagle > Products Wiki > Raptor Platform > Raptor-Service
Introduction
New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or data logging. The tool’s features, functionality, and workflow were designed by experienced application engineers hoping to improve upon the shortcomings of other service tools currently on the market. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities.
One of Raptor-Service’s most notable features is an integrated data acquisition feature that allows users to log signals within their control module at update rates as fast as 5ms. Raptor-Service users will also appreciate an integrated scan feature that eliminates the need to know the exact baud rate and/or or city ID of the modules they are trying to connect to.
Raptor-Service can be used with any Raptor or MotoHawk module as well as any other modules that use the XCP calibration protocol.
Downloads
| Product Summary | User Manual | Software |
|---|---|---|
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If you have already purchased a software license, you can download the latest release of the Raptor-Service software at software.neweagle.net. |
RP1210 Option
RP1210 is a standardized datalink access interface commonly used in the heavy-duty vehicle industry. Due to the variety of manufacturers represented on a typical heavy-duty vehicle, it could be very cumbersome if each manufacturer's control module required a separate vehicle data-link adapter in order to connect for diagnostics or reprogramming. As a result, the Technology and Maintenance Council (TMC) created a standard that allows PC tools to be created that work with any standard adapter. It is used to access the bus systems J1708/J1587, CAN, J1939 and J1850. For further information see the RP1210 page here
Raptor-Service's RP1210 option means that your field service center may be able to use their existing cable and avoid purchasing / carrying around another cable.
Common RP1210 standard cables:
- NEXIQ USB-Link
- Noregon DLA
- Vansco DLA
- Dearborn Group DPA 4
Additional configuration and driver installation may be required in order to use your preferred datalink cable.
FAQ
Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. For a list of common questions and answers about Raptor-Service, see our Raptor-Service FAQ page here
Licensing
This product is licensed using New Eagle's common licensing infrastructure that supports either a dongle or a software-based node-locked license. For more information please view the Raptor Licensing page
Release Notes
For a list of all Raptor-Service releases and notes on each release, see our release notes here
Buy Now
License Options
Customers can choose to purchase either a node-locked or dongle-based version of the Raptor-Service software. A dongle is a small USB device the contains the software license. The advantage of a USB dongle is that the software license can easily be passed from one computer to another. A node-locked license, on the other hand, lives on the computer itself and eliminates the need for any external licensing hardware. Node-locked licenses cannot be lost or come lost, which can be problematic for USB license dongles. While node-locked licenses can be transferred from one computer to another, the process is not as simple and fast as removing a USB dongle from one computer and plugging it in to another computer.
Software Updates
Customers have access to the latest software releases for a period of one year after their purchase. Each software release adds new features and address bug fixes. If customers wish to maintain access to new software releases after their first year of using the product, they can purchase a software maintenance license. Software maintenance licenses are valid for 1 year and can be renewed in perpetuity.
| Product | Part Number | Webstore |
|---|---|---|
| Raptor-Service Software, Node-Locked | RAP-SVC-SW-01 | Buy Now |
| Raptor-Service Software, RP1210 Add-on License | RAP-SW-RP1210 | Buy Now |
| Maintenance Product | Part Number | Webstore |
|---|---|---|
| Raptor-Service, Annual Software Maintenance | RAP-SVC-SM-01 | Buy Now |
When considering Raptor-Service, please note it does not come with any hardware to connect to the PC. Based on your project, connecting your system to the PC will require different hardware needs.
| Suggested Purchase | Part Number | Webstore |
|---|---|---|
| Kvaser Leaf Light HS v2 | KVASER 685-0 | Buy Now |