Raptor-Service-FAQ

New Eagle > Products Wiki > Raptor Platform > Raptor-Service > Raptor-Service FAQ

What is Raptor-Service?

New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or datalogging. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. Check out our Raptor-Service one-page product summary.

Does Raptor-Service work with USB to CAN hardware?

Raptor-Service works with any Kvaser or RP1210 USB to CAN hardware.

Where can I download Raptor-Service?

If you have already purchased a software license, you can download the latest release of the Raptor-Service software at software.neweagle.net.

How do I use Raptor-Service?

Please read the Raptor-Service User Guide for detailed instructions on download, installing, and using Raptor-Service.

Why Raptor-Service over MotoService?

Intended for viewing and updating software, New Eagle’s Raptor™ Service tool provides a more user-friendly, customizable alternative to MotoHawk’s MotoService tool.

With Raptor™ Service, users experience a simplified application that flashes updates and troubleshoots issues. Whereas Moto-Service requires 2 different software applications to perform these tasks, Raptor ™ Service performs the same key features in one convenient application.

Notable features include customization, the option for a node-locked license, and compatibility with Raptor ™ ECUs, MotoHawk ECUs, and any ECU that uses XCP protocol. Further, simplify set up with integrated baud and ID scanning.

Raptor ™ Service is part of New Eagle’s Raptor ™ platform designed to guide businesses from concept to production.

Top 10 (7 actually) reasons to chose Raptor-Service over MotoService

1. USER-FRIENDLY: Raptor ™ Service has a more modern clean look and feel that is familiar to both developers and servicers, making tool training easier and faster. Reduces the number of steps to complete common tasks

2. SIMPLIFIED: Raptor ™ Service only requires 1 software package instead of the 2 used by MotoService

3. CUSTOMIZABLE: Raptor ™ Service’s functionality levels can be set to the servicer’s needs – can be set to function only as a viewer or an updater

4. DEPENDABLE: Raptor ™ Service’s integrated scan feature with a dependable speed of 5ms means no need to remember your module settings

5. OPTIONS: Raptor ™ Service includes the option to use a node locked license instead of the USB dongle, meaning one less thing to worry about damaging or losing

6. DEVELOPMENT: Raptor ™ Service is still being actively developed while MotoService is no longer worked on

7. VERSATILE: Raptor ™ Service works with Raptor ™ Modules, MotoTron module and any ECUs that communicate with the XCP protocol, providing an alternative to product vendor-supplied tools that can be quite expensive