Raptor-Service
New Eagle > Products Wiki > Raptor Platform > Raptor-Service
Introduction
New Eagle’s Raptor-Service tool is primarily intended to be used in the field for flashing software updates or troubleshooting issues using custom displays and/or data logging. The tool’s features, functionality, and workflow were designed by experienced application engineers hoping to improve upon the shortcomings of other service tools currently on the market. Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities.
One of Raptor-Service’s most notable features is an integrated data acquisition feature that allows users to log signals within their control module at update rates as fast as 5ms. Raptor-Service users will also appreciate an integrated scan feature that eliminates the need to know the exact baud rate and/or or city ID of the modules they are trying to connect to.
Raptor-Service can be used with any Raptor or MotoHawk module as well as any other modules that use the XCP calibration protocol.
Downloads
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If you have already purchased a software license, you can download the latest release of the Raptor-Service software at software.neweagle.net. |
RP1210 Option
The RP1210 is a programming interface classified as a “recommended practice” that, in particular, is used for accessing diagnostic interfaces in the truck environment. It is used to access the bus systems J1708/J1587, CAN, J1939 and J1850. For further information see the RP1210 page here
FAQ
Raptor-Service is essentially the same software as Raptor-Cal, but without the calibration capabilities. For a list of common questions and answers about Raptor-Service, see our Raptor-Service FAQ page here
Licensing
This product is licensed using New Eagle's common licensing infrastructure that supports either a dongle or a software-based node-locked license. For more information please view the Raptor Licensing page
Release Notes
For a list of all Raptor-Service releases and notes on each release, see our release notes here
Buy Now
License Options
Customers can choose to purchase either a node-locked or dongle-based version of the Raptor-Service software. A dongle is a small USB device the contains the software license. The advantage of a USB dongle is that the software license can easily be passed from one computer to another. A node-locked license, on the other hand, lives on the computer itself and eliminates the need for any external licensing hardware. Node-locked licenses cannot be lost or come lost, which can be problematic for USB license dongles. While node-locked licenses can be transferred from one computer to another, the process is not as simple and fast as removing a USB dongle from one computer and plugging it in to another computer.
Software Updates
Customers have access to the latest software releases for a period of one year after their purchase. Each software release adds new features and address bug fixes. If customers wish to maintain access to new software releases after their first year of using the product, they can purchase a software maintenance license. Software maintenance licenses are valid for 1 year and can be renewed in perpetuity.
| Product | Part Number | Webstore |
|---|---|---|
| Raptor-Service Software, Node-Locked | RAP-SVC-SW-01 | Buy Now |
| Raptor-Service Software, Dongle-Based | RAP-SVC-SW-02 | Buy Now |
| Raptor-Service Software, Add-on License | RAP-SVC-SW-03 | Buy Now |
| Maintenance Product | Part Number | Webstore |
|---|---|---|
| Raptor-Service, Annual Software Maintenance | RAP-SVC-SM-01 | Buy Now |