MotoUpdate
New Eagle > Products Wiki > MotoHawk Platform > MotoService > MotoUpdate
Introduction
MotoUpdate is MotoTron's PC-based, end-of-line/field-service module upgrade tool. It is included as part of the MotoService package. MotoUpdate provides end-users the ability to upgrade a module while out in the field. MotoUpdate is capable of upgrading any module within MotoTron's product range that has production software pre-installed. Upgrading a module in the field is more convenient and quicker than returning the module to have it reprogrammed.
Using MotoUpdate
Note: MotoUpdate can only be used with the correct license on a supplied dongle. If a licensed dongle is found, the licensee's name will be displayed on the bottom left-hand corner of the application.
Left click the MotoUpdate icon on the top left-hand corner of the window and select About MotoUpdate to view the application and driver version. MotoUpdate is an easy-to-use application to ensure simple and straightforward upgrading of modules in the field.
Location
Click on the dropdown menu to select the specific module you wish to upgrade. Should the specific module not appear on the menu list, the specific module needed has to be configured through MotoServer.
Exit
Click Cancel to close the MotoUpdate application. Note: MotoServer has to be manually closed after MotoUpdate has been closed.
Next
Click Next to view the module’s Upgrade Options. MotoUpdate will now access the module to determine the software ID for the software programmed onto the module.
Upgrade Options
Once MotoUpdate has determined the software ID, the suitable upgrade options will be displayed in a window.
Calibration ID
This is the unique calibration ID for the upgrade calibration patch that is available to the module. MotoUpdate matches the software ID with the calibration ID to determine compatibility. The location where the upgrade calibration patch is found is also displayed.
Details
Click Details to view Upgrade Details of the upgrade calibration patch found.
Back
Click Back to back up to the previous window – MotoUpdate main window.
Next
Click Next to begin upgrading the module. This is a very crucial step in the upgrading process and a pop-up warning window (Fig.3) will appear.
Warning Window
It is very important that there are no interruptions to the upgrading process as it will render the module unusable. A “dead” module can only be resurrected by returning to your distributor to be reprogrammed.
Upgrade Details
The upgrade calibration patch contains the unique calibration ID to be matched with the suitable version of software.
Calibration ID
This is the unique calibration ID for the upgrade calibration patch that is available to the module.
Software ID
This is the ID assigned to a particular version of software. Only compatible calibrations can be used with each version of software. MotoUpdate will try and match the software ID found on the module with the software ID on the upgrade calibration patch.
Comments
This provides a description for this upgrade calibration patch.
OK
Click OK to back up to previous window – Upgrade Options window.
Programming the module
MotoUpdate will now proceed with the upgrade. First it will look for the module on the specified location. Once the module is found, MotoUpdate will begin programming the upgrade calibration patch onto the module. The programming process should take less than one minute using the CAN bus, slightly longer if using serial bus.
Once the programming is complete, you will be given the option of upgrading another module or quitting the MotoUpdate application. Click Finish to quit the application. Check the Upgrade again option and click Next to proceed to upgrading another module.
Troubleshooting
Most commonly occurring problems you may come across are caused by synchronization or connection problems between MotoUpdate and the module while programming the module.
Below are a few things you can check to rectify these problems.
- Check that the module has been powered up.
- Check that the USB-to-CAN cable has been connected properly.
- Check that the port configuration of MotoServer has been configured properly.
- Check if you have a licensed dongle and it has been plugged properly into the USB port. (Moving the mouse pointer over the MotoServer icon on the icon tray will determine if the dongle is plugged in properly and that you have a licensed dongle.)
- Close both MotoServer and MotoUpdate, then restart MotoUpdate. (MotoServer will restart automatically once you reopen MotoUpdate.)